Social Media Week - Toronto

Unpatched Tuesdays are open house nights at the HackLab. Come by, introduce yourself, bring a cool project or come willing to help out. No experience required!

Wikis are an integral part of social media but it is often a more involved process to set one up, compared to simpler tools like blogs. However, the benefits of having a wiki can far outweigh the costs of implementation. An effective social media strategy incorporating wikis can lower the cost of product support, enhance customer loyalty, and streamline partner relationships especially in areas such as training and collaboration.
http://citadelrock.com/www/Social+Media+Week+2010+Workshop

Everyone has an opinion and some like to share this with others online. This sharing of information is referred to as user generated content (UGC) and can be found in places like blogs, social networks, micro blogs, forums, wikis etc. The amount of UGC is increasing rapidly and is now part of the communications/marketing mix.